Terms and Conditions

Shipping

We ship to the following countries: the Netherlands, Belgium, Denmark, Germany, France, Italy, Luxembourg, Austria, Spain, the United Kingdom, the United States of America and Sweden.

General Shipping and Delivery Terms

1. Applicability

1.1. These terms and conditions apply to all offers made by Reinders Fashion B.V. and all transactions established with Reinders Fashion B.V..

1.2. Additional conditions may apply in addition to the general terms and conditions if expressly stated. These additional conditions may apply to specific services and/or products.

1.3. These terms and conditions can only be deviated from with the written consent of all involved parties. Should this be the case, all other provisions of these terms and conditions will remain valid and enforceable.

1.4. When a buyer refers to his own terms and conditions, these will not apply unless expressly consented to in writing by Reinders Fashion B.V..

1.5. The term “buyer” applies to every person who visits Reinders Fashion B.V.’s website, as well as every natural person or legal entity that enters into a contractual relationship of any kind with Reinders Fashion B.V..

1.6. Reinders Fashion B.V. reserves the right to adjust these terms and conditions to comply to the legal norms that apply in the Netherlands at any time.

1.7. By using Reinders Fashion B.V.’s website and/or placing an order, the buyer agrees to the terms and conditions, as well as all other rights and obligations as stated on the website.

2. Offers and Establishment of Agreements

2.1. All special offers are subject to availability. This will be communicated via our website, by phone, by fax or by e-mail.

2.2. Personalized quotations are valid for 2 weeks, unless a different period of validity is stated on said quotation.

2.3. An agreement is established at the moment an order confirmation has been submitted to the buyer by e-mail or by post to the e-mail address or main address specified by the buyer.

2.4. The buyer and Reinders Fashion B.V. expressly agree that a valid agreement is established by using electronic means of communication, if the conditions in paragraphs 2.1 and 2.3 are met. The absence of a physical signature does not affect the binding force and the validity of the offer or the agreement. The electronic data of Reinders Fashion B.V. will serve as a supposition of evidence to the extent permitted by applicable laws.

2.5. Information, images, announcements (issued verbally, by phone or by e-mail) and declarations of applicability regarding all offers and the most important characteristics of the products will be displayed or specified as accurately as possible. However, Reinders Fashion B.V. cannot guarantee that all offers and products will match the given information or applicability exactly. In principle, discrepancies cannot be the cause of compensation claims or termination of the agreement.

3. Prices

3.1. All prices on the website are listed in euros, in accordance with all applicable legal requirements and including turnover taxes.

3.2. Special offers are only valid during the validity period as mentioned in said offer. This offer will be printed or mentioned on the web page regarding said special offer. The validity periods will always be identical on each document and web page.

3.3. The buyer owes Reinders Fashion B.V. the amount that Reinders Fashion B.V. has communicated in accordance with article 2 of these terms and conditions. Apparent (manipulation) errors in the quotation, such as obvious inaccuracies, may be corrected by Reinders Fashion B.V. after establishment of the agreement.

3.4. Shipping costs are not included in the price of the product.

3.5. If a complete shipment is returned without a specified reason or prior consultation, extra costs will be charged.

4. Payments

4.1. Reinders Fashion B.V. offers the following payment methods for orders made via its website: credit card, Mastercard or Visa.

Reinders Fashion B.V. may offer additional payment methods in the future. The addition of other payment methods will be communicated via our website or a written notification by Reinders Fashion B.V..

4.2. If a payment term has been specified by Reinders Fashion B.V., the buyer is in default of payment when this payment term expires.

Payment terms can only be specified in writing and in accordance with the applicable terms and conditions.

4.3. In the event of late payment or non-payment, the buyer will bear all extra costs incurred.

4.4. The buyer will be charged with all legal and extrajudicial expenses of any kind that Reinders Fashion B.V. has to incur as a result of the buyer’s non-fulfilment of (payment) obligations.

4.5. In the event of late payment, Reinders Fashion B.V. is authorized to terminate the agreement with immediate effect or postpone (further) delivery until the moment the buyer has fulfilled the payment obligations, including payment of any due interest and costs thereby included.

5. Deliveries and delivery times

5.1. Orders will be delivered as soon as possible. In principle, Reinders Fashion B.V. strives to ship any order within 2 working days. The specified delivery time is only an indication and never a mandatory deadline. Reinders Fashion B.V. may provide additional information about delivery times by publishing said information on its website or communicate the information otherwise in writing. Such information is only indicative in character. The delivery time will amount to no more than 30 days, unless otherwise agreed. If this delivery term cannot be met, Reinders Fashion B.V. will inform the buyer about this. Should this happen, the buyer has the right to terminate the agreement. Payments that have already been fulfilled will be refunded as soon as possible, but no later than 30 days after termination of the agreement.

5.2. If the buyer orders a product which is temporarily out of stock, the buyer will be provided with an indication of when the product will be available again. Delays will be communicated to the buyer by e-mail or by phone.

5.3. Orders will be delivered to the address specified by the buyer during the establishment of the agreement.

5.4. The risk of damage or loss of product(s) that is/are part of the agreement will be transferred to the buyer at the moment the order is legally and/or actually delivered to the buyer and therefore under the control of the buyer or a third party appointed by the buyer.

5.5. Other terms and conditions may apply if an order is shipped to an address outside the Netherlands or Belgium.

6. Returns and Right of Withdrawal

6.1. The buyer is obligated to carefully inspect the products or have them inspected immediately after reception of the products. If the agreement has been established with a consumer using only electronic means of communication, the buyer has the right to exercise his right of withdrawal within seven (7) working days after receiving the products without penalty or the requirement to state a reason for exercising his right of withdrawal.

6.2. If the buyer chooses to exercise his right of withdrawal as stated in the previous paragraph, Reinders Fashion B.V. will refund the order amount within 30 days.

6.3. Products sold with a discount of 40 percent or more cannot be returned. Exchanging your products is possible, however, within a set period of 7 days.

7. Retention of Title

7.1. After the order amount has been paid in full, the product will be owned by the buyer.

8. Warranty and Liability

8.1. Reinders Fashion B.V. guarantees that all products on offer meet the customary requirements and standards. All products are free from defects of any kind.

8.2. The original purchase receipt serves as a warranty certificate.

8.3. Reinders Fashion B.V. is never obligated to pay compensation to the buyer or others, unless there is evidence of intent or gross negligence by Reinders Fashion B.V.. Reinders Fashion B.V. is never liable for consequential damages, trading loss, indirect damage or loss of profit.

8.4. If Reinders Fashion B.V. is obligated to pay compensation in any way, the compensation will never be more than the invoice value of the damaged product or service that caused damage.

8.5. Notwithstanding any of the other provisions in these terms and conditions, warranty is void if damage is the result of normal wear and tear or can be attributed to one of the following causes:

• if the product has been altered in any way, including repairs that have been performed without permission from Reinders Fashion B.V. or the manufacturer;
• if the original invoice cannot be handed over or if the original invoice has been altered or made illegible;
• if the defects are caused by incompetent use or use not corresponding to the intended purpose;
• if the defects are caused by intent or gross negligence.

8.6. The buyer is obligated to indemnify Reinders Fashion B.V. against liability that third parties may claim against Reinders Fashion B.V., insofar as the law does not oppose having the buyer bear the damages and the costs for such claims.

The buyer is obligated to return the product to Reinders Fashion B.V. in order to properly assess and handle the warranty claim. If a complaint is considered well-founded, Reinders Fashion B.V. is obligated to provide a comparable product, unless otherwise agreed upon.

8.7. In addition to these warranty conditions, legal warranty conditions apply. Any warranty arrangement offered by Reinders Fashion B.V. will not detract from the rights that the buyer can assert against Reinders Fashion B.V. in accordance with applicable laws and the distance contract. Any warranty arrangement offered by the manufacturer or the importer will not detract from the rights the buyer can assert against these corporations in accordance with applicable laws, the distance contract and the warranty granted by Reinders Fashion B.V..

9. Force Majeure

9.1. In case of force majeure, Reinders Fashion B.V. is not obligated to fulfil its obligations towards the buyer, or the obligations will be suspended for the duration of the force majeure.

9.2. Force majeure includes any circumstance that cannot be attributed to Reinders Fashion B.V. that will prevent Reinders Fashion B.V. from partially or completely fulfilling its obligations towards the buyer. These circumstances include strikes, fires, malfunctions, power loss and delayed or failed deliveries by suppliers or third parties. Force majeure also includes malfunctions in a (telecommunications) network, connection, communications systems or the unavailability of our website at any moment.

10. Intellectual property

10.1. The buyer acknowledges that all rights concerning the intellectual property of the displayed information, notifications or other expressions regarding products and/or the website lie with Reinders Fashion B.V., its suppliers or other beneficiaries.

11. Personal Data

11.1. Reinders Fashion B.V. will only process the buyer’s personal information in accordance with its privacy policy. In doing so, Reinders Fashion B.V. will comply with all applicable privacy laws and regulations.

12. Applicable Law and Competent Jurisdiction

12.1. Dutch laws and regulations exclusively apply to all offers and agreements.

13. Links

13.1. The Reinders Fashion B.V. website may contain adverts of third parties or links to other websites. Reinders has no influence on the privacy policies of these third parties or their websites and is therefore not liable for these policies.

14. Your Rights

14.1. You can request a summary of the personal data that Reinders Fashion B.V. has processed by e-mail. In addition, you can ask Reinders Fashion B.V. to correct or complete your personal data by e-mail. Reinders Fashion B.V. will process these changes as soon as possible. If you no longer wish to receive information, please contact Reinders Fashion B.V. about this. Reinders Fashion B.V. will only send information about your personal data if you have specified your e-mail address.

15. Copyright of Images and Text

15.1. Copying, saving, publishing, reproducing or otherwise using the text and/or images owned by Reinders Fashion B.V. without written consent from Reinders Fashion B.V. is illegal. Any violation or attempted violation of copyright laws will be subject to legal action.