Privacy and Cookie Policy

15 mei 2018

At Reinders Fashion B.V. we value your privacy highly, and we make sure to comply with privacy law. This means that your data is safe with us and that we will always use it properly. In this privacy statement we explain how we use the information that is gathered at the online shop www.reinders-jm.com .

If you have any questions or if you want to know exactly what we keep track of, please contact Reinders Fashion B.V.

USE OF PERSONAL DATA

When using our web store, we receive the following information about you:

Your name and address
Phone number
Billing address
E-mail address
Payment details
IP address

The information listed above is called “personal data”. The law states that this kind of data may only be used if we explain exactly how and why we use it. Below we explain how we use personal data.

We do not give your personal data to other companies or authorities, except if the functioning of the online shop requires it, or if it is legally required. For example, if we suspect fraud we may report it to the police.

YOUR ACCOUNT

Certain parts of our web store require you to register in order to access them. To register, you will need to provide information about yourself and choose a username. We use this to create an account. You log into the website using your username and a password of your choice. We save this information to allow you to remain logged in while browsing the website, and to allow us to contact you at the online shop if necessary.

We keep this information for as long as your account exists. Using this account you can change this information any time you wish.

HANDLING ORDERS

When you place an order with us, we use your personal data to process the order. We may then share your data with our delivery service in order to complete then delivery. We also receive information about your payment from your bank or credit card company.

We keep this information for as long as is necessary to fulfill the order, until it has expired. The law requires us to keep certain information for a longer period of time. For example, we are obligated to keep a proof of your purchase and your invoice from the tax authorities for seven years.

ADVERTISEMENTS

We would like to show you advertising about special offers and new products or services. This is how we handle advertising of this kind:

By email
Through social media

You can stop us from showing you adverts at any time. Every email we send contains an unsubscribe link. You can either block us or use the unsubscribe option.

CONTACT FORM AND NEWSLETTER

You can ask us questions or make requests using our contact form. To use the contact form, you need to fill in certain information. We keep this information for a limited time; after we are certain that you are satisfied with our response, we keep the information on file for six more months. By keeping the information we can better help you if you have follow-up questions. We also use the information to improve our customer service.

You can subscribe to our newsletter if you wish. It contains news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. You can also unsubscribe through your account on the website.

Your email address will only be added to the list of subscribers with your permission.

DISTRIBUTION TO OTHER COMPANIES OR INSTITUTIONS

We will not give your personal data to other companies or institutions, except if this is necessary for processing your order and its delivery, or if we are legally obliged to do so (for example, if the police request the data in the event of a suspicion of a crime).

Some of our partners are located outside the European Union.

Social media buttons are included in our online shop. The administrators of these services use these social media buttons to collect your personal data.

Our online store uses cookies. Cookies are small files in which we can store information about your use of the website, so that you do not have to give this information every time you visit or move to another page of the website. They also allow us to recognise you if you visit the website again. When you visit our online shop for the first time, we show a message with an explanation about cookies. If you continue to use our web store, we will assume that you do not object to the cookies. You can disable the placing of cookies via your browser, but some functions of our online shop will not work properly if you disable cookies. We have made agreements regarding your information and privacy with the companies that place these cookies. However, we do not have full control over what they do with the cookies themselves, you can read their privacy statements to learn more.

GOOGLE ANALYTICS

We use Google Analytics to keep track of how visitors use our online shop. We have concluded a processing agreement with Google. It contains strict agreements about what data they are allowed to keep. We allow Google to use the obtained Analytics information for other Google services. We do not allow Google to anonymize the IP addresses.

SECURITY

Security of personal data is of great importance to us.

CHANGES TO THIS PRIVACY STATEMENT

When our online shop changes, it follows that we must adjust the privacy statement too. You can see if the privacy statement has changed or been updated by checking the date at the top of the page. We strive to announce changes to the privacy statement in a timely manner.

ACCESS AND CHANGE YOUR DATA

If you have any questions, or if you want to know what personal data we have, you can always contact us. Please find our contact details below.

You have the following rights:

The right to receive an explanation about what personal data we have and how we use this personal data
The right to access the precise personal data that we keep
The right to have mistakes corrected
The right to have outdated personal data removed
The right to withdraw your consent
The right to object to a particular use of personal data
Make sure that you always clearly indicate who you are, so that we can be sure that we do not change or delete data from the wrong person.

FILING A COMPLAINT

If you think that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. In the Netherlands this authority is called the Dutch Data Protection Authority.

CONTACT DETAILS

Reinders Fashion B.V.

Max Planckstraat 3

2041 CX Zandvoort

backoffice@reinders-jm.com